Navigating the Print Industry

Engaging with potential customers often sparks insightful inquiries. While some questions may seem straightforward, when evaluating Management Information System (MIS) suppliers and solutions, it's crucial to leave no stone unturned.

When considering a new MIS for your printing business, fostering a strong relationship with your supplier is key. Open communication, questioning, and mutual understanding from the outset can prevent misunderstandings down the road.

Additionally, it aids in assessing compatibility, ensuring that your expectations and objectives align with those of your software partner. Since you'll collaborate closely, shared perspectives on the project and its end goals are vital.

To provide insight into the types of questions you should be asking, here's a compilation of inquiries we've encountered over the years:
1. How does your offering outshine competitors?
2. What unique value do you bring compared to others?
3. What are your areas for improvement?
4. In what areas do competitors excel over you?
5. How will you support us during and after implementation?
6. Can you share a past implementation mishap and its resolution?
7. What are your expectations of us during and post-implementation?
8. What do your employees say about working here?
9. How do you ensure employee satisfaction and retention?
10. What's your employee turnover rate?
11. How do you exceed customer expectations?
12. What's your Net Promoter Score (NPS)?
13. Can you discuss a negative customer experience and its resolution?
14. What's your customer retention rate and reasons for customer churn?
15. What would your best customers say about your organization?
16. What about your worst customers?
17. Have you ever terminated a customer relationship, and why?
18. How do you ensure continuous innovation and adaptation?
19. Who will be our main point of contact?
20. Will we have regular communication with you?
21. What's your approach to integration and available integrations?
22. Are there any overlooked aspects or considerations?

If you're curious about our responses to these questions, don't hesitate to reach out!